Abergavenny Food Bank
Central Chambers
Lion Street
Abergavenny
Monmouthshire
NP7 5PE
Telephone
EMail Address
0753 431 8670
fb@abercec.org

Gives three days of emergency food to local people in crisis working woth local professional social agencies to identify and provide appropriate and valued assistance.

Age Concern

Click to visit the web site

Telephone
EMail Address
01633 240 190
info@ageconcerngwent.org
Over the phone advice, support and information provided for older people. Phone enquiry or email. General advice line Newport
Age Concern Abergavenny Telephone
01873 850 619

Benefit advice provided for those over 50.

Age Concern Chepstow Telephone
01291 673300

Specialist advice on a range of welfare subjects. Home visits can also be arranged. 

Benefit Enquiry Line (BEL)

Click to visit the web site

Telephone
0800 882 200
A national help line for people with disabilities and their carers, Advice and information given on benefits and how to make claims, request for DLA & AA applications also taken. Phone and website
Bereavement Benefit Telephone
0845 6088605

Advice on bereavement provided and benefit claims forms issued 9a.m. 5 p.m.

CAB Monmouth
23a Whitecross Street
MONMOUTH
Monmouthshire
NP25 3BY
Telephone
08444 77 20 20

Monday - 10.00 - 13.30
Tuesday - 10.00 - 13.30
Wednesday appointment only for debt
Thursday 10.00 - 13.30
Friday appointments only

Advice provided Housing, welfare Benefit, Debt, Consumer matters, Employment and Immigration.

Care & Repair
Ty-r Felin
Lower Mill Field
Pontypool
Torfaen
NP4 0XJ
Telephone
EMail Address
01495 745936
smartin@crmon.org.uk

Offers safety at home, and benefits advice, fitting of advanced Telecare, Rapid Response Adaptation Programme and Disabled Facilities Grants. Contact: Shona Martin

Care & Repair do work for the Housing Renewals team based on what referrals / work has come through

Careers Wales
Monmouth
Telephone
0800 100 900

Monday & Wednesday 9.30 - 4.00 p.m.
Thursday 9.30 - 12.30 p.m
Friday - 9.30 - 3.30 p.m

Careers Wales offers careers guidance and information service for young people and adults.  Contact Careers Wales via 'phone and website. For face to face advice.

Carers Allowance Telephone
01253 856123

Advice provided on Carers allowance and qualifying conditions.

Carers Allowance (CA) Telephone
0800 88 22 00

National number for new claims and advice. Advice provided to the sick, disabled a carer or a representative of both. Phone and website

Child Benefit (CB) Telephone
0845 302 1444 (0845 302 1489 wel

A regular payment made to an individual bringing up a child or young person. CHB number and NI number required for any enquires. Permission needed from tenants to speak on their behalf. Phone and website

Child Support Agency Telephone
0845 7138000
if a parent with care wants to claim maintenance from absent parent CSA will assist in doing this.
Child Trust Fund

Click to visit the web site

Telephone
0845 302 1470
A long-term savings and investment account for those born on or after 1 September 2002 are entitled to a Child Trust. Emails can be sent via their website Telephone enquires mostly preferred.
Christians Against Poverty

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Telephone
0800 328 0006
A national debt counselling charity working through a network of centres based in local churches. No face to face advice available in this area.
Chyps (Children and Young Persons service)

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Telephone
EMail Address
01495 768253
supportingpeople@monmouthshire.gov.uk
Support specifically for 16 -18 year olds. The support is provided by staff from Llamau Ltd. Supporting people referral forms
Citizens Advice Bureau - National number Telephone
08444 77 20 20

Provide advice in a number of social welfare areas of law

Citizens Advice Bureau Monmouthshire - Abergavenny office
CAB Abergavenny
19a&b Cross Street
ABERGAVENNY
Monmouthshire
NP7 5EW
Telephone
08444 77 20 20

Access to Adviceguide kiosk and information in bureau from 10am - 3pm

Call in to the bureau for a gateway assessment 10am - 12pm Monday
Tuesday
Wednesday and Friday

Appointments available Monday
Tuesday
Wednesday and Friday Specialist debt advice available by appointment only

Help with benefit applications and appeals by appointment only Phone us on 08444 77 20 20 Monday - Friday 10am - 4pm

To get advice online 24hrs a day click on http://www.adviceguide.org.uk/ We regret that we are currently unable to offer advice by email The bureau is closed on Thursdays

Advice provided Housing, welfare Benefit, Debt, Consumer matters, Employment and Immigration.

Citizens Advice Bureau Monmouthshire - Caldicot office
CAB Caldicot
5A Church Road
CALDICOT
Monmouthshire
NP26 4B
Telephone
Fax
08444 77 20 20
01291 422119

Tuesday - 10.00 - 12.30
Wednesdays - 10.00 - 12.30
Thursday - 10.00 - 15.00
Fridays - 10.00 - 12.00

Advice on Housing, Welfare Benefit, Debt, Consumer matters, Employment and Immigration.

Citizens Advice Bureau Monmouthshire - Chepstow office
CAB Chepstow
The Gate House
High Street
CHEPSTOW
Monmouthshire
NP16 5L
Telephone
Fax
08444 77 20 20
01291 622185

Monday 10.00 - 15.00
Tuesday 10.00 - 15.00
Wednesday 10.00 - 15.00
Fri: 10.00 - 15.00

Benefit, Debt, Consumer matters, Employment and Immigration

Community Advice & Listening Line for Wales (CALL)

Click to visit the web site

Telephone
Fax
Text Message
0800 132 737
01978 366151
81066
Provides free, confidential service for people experiencing any kind of mental health problem. Phone - text - website
Community Development Finance Association (CDFA)

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Telephone
Fax
020 7430 0222
020 7430 2112
CDFIs are sustainable independent financial institutions that provide capital and support to enable individuals or organisations to develop.
Community Development Finance Association (CDFA)

Click to visit the web site

Telephone
Fax
020 7430 0222
0845 345 4345
Free, confidential legal advice for those who qualify for legal aid, problems with debt, housing, employment, education and benefits Tax credit and consumer matters dealt with. Phone and website Tenants must give permission to officers to speak on their behalf, or tenants can call themselves - case work all conducted over the phone.
Community Legal Service (CLS)

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Telephone
0845 345 4345
Free, confidential legal advice for those who qualify for legal aid, problems with debt, housing, employment, education and benefits Tax credit and consumer matters dealt with.
confused.com

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Impartial service for quotes on insurance, money, utilities and travel
Crisis Loans & Community Care Grants & Budgeting Loans, Funeral payments, Sure Start Maternity Grants Telephone
0800 389 0271
Loans, interest free awarded to those in crisis - household items also covered.
Crisis Service. Crisis Housing Related support

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Telephone
EMail Address
01495 768253
supportingpeople@monmouthshire.gov.uk
Referrals are received by Monmouthshire Supporting People and the support is provided by Trothwy Cyf. Supporting people referral forms - ensure that you tick the box stating the support required is for a crisis.
Disability Advice Project
01633 485865
Cwmbran
Torfaen

  

Provides a range of services including welfare benefits information and support and representation at tribunals.  Life Skills Project provides life coaching to carers and former carers.  

Disability benefits and carers Telephone
0800 882200

Advisory service only - no personal records, don't deal with benefit processing - provides advice on benefits and claim pack provided.

Disability Living Allowance & Attendance Allowance Telephone
0845 7123456
Provide advice on both benefit - can provide claim forms - advice on payment and provide updates on the process of the claim.
energyhelpline

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Compare all UK suppliers to find the cheapest deal for gas and electricity for your home.
ESA Employment Support Allowance/Job Seekers Telephone
0800 0556 688
Fill in a claim form - provide info and book an interview with the Job centre also deals with general enquires
Freecycle

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The Network provides individuals and non-profits an electronic forum to "recycle" unwanted items. Online
Gamblers Anonymous Telephone
0207 3843040
Support group that provides speak to other people that are also -
Gateway Credit Union Telephone
Fax
01495 742500
01495 740011

Financial co-operative owned and controlled by its members. The credit union offers savings accounts and affordable loans and practises ethical borrowing and responding to their members' needs. Phone and website.

Gingerbread One Parent Families

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Telephone
0800 018 5026
Mon - Fri 9am - 5pm
Provide advice and information to one parent families on Family law on benefits advice and debt advice. No follow up work or case work is conducted.
Grass roots scheme

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Telephone
0800 0858015
A transport scheme which operates on a membership basis open to all member of the community. Phone
Her Majesty's Revenue and Customs (HMRC)
Government Buildings
Llanishen
Cardiff
CF14 5YA

Click to visit the web site

Telephone
Fax
0044 135 535 9022
02920 326 342
Monday to Friday 8.00am to 8.00pm
Home Advisory Service
Home Advisory Service
15 Woodlands Lane
Hayling Island
PO11 0JU
Telephone
Fax
02392 790712
02392 790712

Home Advisory Service gives a price comparison service for electricity, gas, home phone services, mobile phones, broadband, credit cards, loans and mortgages. Price comparison website but also provide information via phone and best deals available. Phone and website.

Home Heat Helpline

Click to visit the web site

Telephone
0800 336 699
Monday - Friday 9am - 8pm
Saturday - 10am-2pm
A free, not for profit phone line set up to help British energy customers who are struggling to pay their fuel bill and keep warm. Phone and website
Homemakers Community Recycling
25 St Michaels Rd
Abergavenny

Click to visit the web site

Telephone
01873 857 618
Collects unwanted furniture and other household items through it's bulky collection and house clearance services. Also offers recycled furniture at low prices. A community based social enterprise that aims to help reduce landfill. Phone
Homemakers Griffithstown
19 West Ave
Griffithstown
Telephone
01873 857 618
.
Homemakers Monmouth
C/O MCC Priory St
Monmouth

Click to visit the web site

Telephone
01873 857 618
Housing Debt Helpline Telephone
0800 107 1340

Monday- Friday 8 a.m. - 8 p.m

Wales based free confidential helpline for those experiencing housing related debt problems. Phone them.

Housing Renewals Team (Careline) Telephone
EMail Address
01873 735482
sarahturvey-barber@monmouthshire.gov.uk
Service Info: Careline_ fitting basic lifelines, Disabled Facilities Grants (applications & surveying) Contact: Sarah Turvey-Barber, Jayne Chiplin or Rachel Blake via phone or email. Referral:  people can self refer or they are referred by a Social/Health worker
Illegal money lending unit Telephone
0300 123 3311
Provides help or support about illegal money lenders in the strictest confidence. Via phone. 24 hour hotline
Job Centres Telephone
0845 6000345
Provide advice on Jobs, job support and benefits
Llamau Ltd
3-7 Clytha Park Road
Newport
NP20 4SE

Click to visit the web site

Telephone
Fax
EMail Address
01633 244134
01633 211 338
enquiries@llamau.org.uk
Provides support for anyone in Monmouthshire aged 16+ experiencing housing related issues. Referral via supporting people section.
MACE - Monmouthshire Adult Education Department Telephone
Text Message
EMail Address
01873 833053
7760990456
amandadell@monmouthshire.gov.uk

Amanda Dell. Basic Skills . Development Worker. Community Education. Monmouthshire County Council. Adult education department providing basic skill and adult education advice and courses- referral for Financial capability courses also can be to Amanda Dell. Referral form see FI toolkit.

Maternity Allowance Telephone
0845 6088610
Advice line which answers any queries about Maternity Allowance
Melin Homes
Ty'r Efail
Lower Mill Field
Pontypool
Torfaen
NP4 0XJ

Click to visit the web site

Melin Homes is a housing association which was created in 2007. We own and manage over 3,200 properties in Blaenau Gwent, Monmouthshire, Torfaen, Newport and Powys.

We are a major provider of affordable homes in South East Wales.

We have a fresh and dynamic outlook and our intention is to make a positive difference in the communities within which we operate.

As well as homes to rent, we also build homes which are available to buy through low-cost home-ownership schemes and accommodation for older people.

MHA Income Maximisation Officer Shelter Project
Shelter Cymru C/O. South Area Office
Woodstock Way
Caldicot
NP266 5DB
Telephone
EMail Address
01291 427323
p.pearce@monmouthshirehousing.co.uk

Pamela Pearce. Income Maximisation Officer. 9.30 a.m. to 2.30 p.m. surgery on Wednesday 10 - 12 at the Caldicot One Stop Shop. No appointment is needed

MIND (National Association for Mental Health)

Click to visit the web site

Telephone
0845 766 0163
The Mind info Line offers thousands of callers confidential help on a range of mental health issues.
Mind Abergavenny
45B Cross Street
Abergavenny
Monmouthshire
NP7 5ER

Click to visit the web site

Telephone
Fax
EMail Address
Monmouthshire 01873 858275
01873 859674
info@mindmonmouthshire.org.uk
Money Advice Service EMail Address
enquiries@moneyadviceservice.org.uk

We are a free and impartial service
set up by the government to help people make the most of their money. We give money advice to everyone across the UK – online
on webchat
over the phone
in printed guides and face to face.

Money Advice Trust

Charity formed in 1991 to increase the quality and availability of free independent money advice to people with debt

moneysavingexpert

Click to visit the web site

Free website giving advice on saving money on credit cards, shopping, special offers, council tax, mortgages etc.
Monmouthshire CC Housing Options

Click to visit the web site

Telephone
01291 635 714
Abergavenny One Stop Shop - Tuesaday 9.00 - 11.15
Thursday 9.00 - 11.15. Appointments Only. Chepstow One Stop Shop - Wednesday 10.00 - 12.15
Thursday 3.00 - 4.00. Caldicot One Stop Shop - Monday 2.00 - 4.30
Wednesday 2.00 - 4.30. Monmouth One Stop Shop - Monday 9.00 - 1.00
Friday 1.30 - 4.00
Appointments Only.
Advice provided on housing law, rights, responsibilities and benefits, homelessness prevention including mediation, financial assistance, liaison between tenant and landlord, referral to and liaison with other agencies. Applications for assistance under homelessness legislation, assessment of these applications, and provision of temporary accommodation where eligible id also provided. Phone appointment drop in.
Monmouthshire County Council
Housing and Council Tax Benefits advice
Telephone
EMail Address
01633 644655
counciltax@monmouthshire.gov.uk

Monday to Thursday 9am to 5pm. Friday 9am to 4pm

Monmouthshire County Council - Benefits Advice
Benefits Advice Service
County Hall
Usk
Monmouthshire
NP15
Telephone
EMail Address
01873 735924/ 735927
shsbenefits@monmouthshire.gov.uk

Monday - Thursday 9am - 4pm

Benefit Advice for service users known to the department. Advice includes identifying benefit shortfalls and offering practical help to apply for applicable benefits. Referrals are made via social workers - referral form available in Library under FI.

Monmouthshire Housing Support Services

Click to visit the web site

Telephone
EMail Address
01495 768253
supportingpeople@monmouthshire.gov.uk
Advise/assist to claim benefits, maximise income address debt issues and manage finances. To assist in the prevention of homelessness. This scheme uses either Trothwy Cyf, Seren, or Llamau Ltd. Supporting people referral forms.
Monmouthshire Supported Housing Project Telephone
Fax
Text Message
Woodstock 01873 737952. Hill Ho
Abergavenny and Hill House
Chepstow . The client group is h
Mortgage Rescue

Click to visit the web site

Telephone
WAG Generic advice: 01685 729156
The Mortgage Rescue Scheme may be able to help you if you are an owner occupier in mortgage difficulties and you are in danger of having your home repossessed. Contact Terri Ireland at Melin Housing Association 08453 101102
National Debt Line

Click to visit the web site

Telephone
Fax
0808 808 4000
0121 410 6230
Monday - Friday 9 a.m. - 9 p.m.
Saturday 9.30 a.m. - 1p.m.
A national telephone helpline for individuals with debt problems in England
Reach

Click to visit the web site

Telephone
01495 768253
Support is provided by staff from Reach Independent Living services who are part of the Seren Group. Supporting people referral forms
ReAct support

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Telephone
Fax
EMail Address
0800 100 900 generic number, ReA
01792 765801
react.team@wales.gsi.gov.uk
ReAct has been set up to help people who have been made redundant to find a new job as soon as possible. Via contacting careers Wales the react team, email, phone or fax
Right Move Bond Scheme (SOLAS)

Click to visit the web site

Telephone
01495 764156 - 07837 033 179
Abergavenny One Stop Shop - Monday 9.00 - 1.00
Caldicot One Stop Shop - Friday 1.30 - 4.30
Chepstow One Stop Shop - Friday 10.00 12.00
Monmouth One Stop Shop - Every Thursday 9.30 - 1.00
Solas, in partnership with the local authority help secure accommodation for people on low income or benefit. The Right to Move scheme is not available to existing council or housing association tenants. To be eligible for a bond you must: be a resident within Monmouthshire or have a local connection (e.g family, job, etc). Be receiving benefit or on a low income. Not have savings over £500.00. Via phone drop in at one stop shop
Samaritans
Chris PO BOX 9090
Stirling
FK8 2SA

Click to visit the web site

Telephone
EMail Address
08457 90 90 90 national number,
jo@samaritans.org.
A 24 hour confidential helpline for those experiencing feelings of distress and despair including those which may lead to suicide. Phone & website
saveonyourbills

Click to visit the web site

Offers comparisons on telephone, electricity and gas for consumers and business customers.
Shelter Cymru
PO Box 5002
Cardiff
CF5 3YY

Click to visit the web site

Telephone
Fax
0845 075 5005
02920 566096
Provide advice on housing rights & can help resolve housing issues. Drop in
Shelter Cymru - Abergavenny
Abergavenny
Tuesday 2.00- 4.30 - Drop in
Shelter Cymru - Caldicot
One Stop Shop
Woodstock Way
Caldicot
Thursday 2.00 - 4.30 Drop in
Shelter Cymru - Chepstow
CAB, The Gate House
High Street
Chepstow
Thursday 10.00 - 1.00 Drop in
Shelter Cymru - Monmouth
One Stop Shop
Priory Street
Monmouth
Tuesday 10.00 - 12.30 Drop in
simplyswitch

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Free and impartial comparison service to help save on household bills
Social Fund

Click to visit the web site

Telephone
0845 6060208
Administered by Jobcentre Plus, provides lump sum payments, grants, and loans for those on a low income and in receipt of benefits. Phone
Solas Low Level Housing Support Service

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Telephone
EMail Address
01495 768253
supportingpeople@monmouthshire.gov.uk
1 hour per week, scheme and support is provided by staff from Solas. Supporting people referral forms
Student Loans Company

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Telephone
0845 0738 891
Mon - Fri 8am - 5.30pm
Provides loans and grants to students in England, Northern Ireland, Scotland, and Wales. Phone & Website.
Tax Credit

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Telephone
0845 300 3900 (8.00 am to 8.00 p
Tax credits are payments from the government. If can get advice on qualifying Child Tax Credit and Working Tax Credit. Phone & website
The NHS Credit Crunch Stressline

Click to visit the web site

Telephone
0845 46 47
The Stressline will listen to you, offer you useful information you can trust, guide you through your crisis, help you to get back in control of your life
The Pension Service
Swansea Pension Centre
PO Box 8
SWANSEA
SA80 8AH

Click to visit the web site

Telephone
0845 60 60 265

Customers are required to make an appointment by calling 0845 6060 265.

Home visits are available but only where customers need face-to-face support if unable to conduct their business over the phone or in writing.

Advice provided to those over 60 on welfare benefit matters. Home visits also arranged.
The Pension Service - Abergavenny
One Stop Shop
Town Hall
Abergavenny
Telephone
0845 60 60 265
Tuesday from 9.00am to 12.30pm

Customers are required to make an appointment by calling 0845 6060 265.

The Pension Service - Caldicot
One Stop Shop
Woodstock Way
Caldicot
Telephone
0845 60 60 265
Tuesday from 9.00am to 12pm

Customers are required to make an appointment by calling 0845 6060 265.

The Pension Service - Monmouth
One Stop Shop
Priory Street
Monmouth
Telephone
0845 60 60 265
Monday 9.00am to 1.00pm

Customers are required to make an appointment by calling 0845 6060 265.

The Wallich Telephone
EMail Address
07734 438575
robert.kemp@thewallich.net
Support and advice for young people (housing & financial problems). Referral via phone email
theenergyshop

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Free impartial service that lets you compare and find the cheapest fuel prices for your home
Trading standards MCC
Monmouthshire County Council Trading Standards, Environment Directorate
County Hall
Cwmbran
NP44 2XH

Click to visit the web site

Telephone
Fax
EMail Address
01633 644102
01633 644457
tradingstandards@monmouthshire.gov.uk
Provides a range of advice to consumers and business. Phone & website
uswitch

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Comparison site for utilities, money, insurance and communications
Valuation Office Agency

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Telephone
0845 600 1748
Wales Domestic Abuse Helpline

Click to visit the web site

Telephone
0808 8010 8000
Free support & information service for women, children and men in Wales who are experiencing or who have experienced abuse at the hands of someone close to them. Also provides information for people who are concerned about someone they know. Phone & Website
Wales Drug and Alcohol Helpline

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Telephone
0800 6 33 55 88
A free helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol. Phone & Website
Womens Aid
PO Box 31
St. Johns Sq
Abergavenny
NP7 5EB

Click to visit the web site

Telephone
0808 80 10 800 National Number -